At KitchenAirs, your satisfaction is important to us. We understand that sometimes a product might not be exactly what you expected. Please read our policy carefully to understand your options for returns, refunds, and cancellations.
1. Return Eligibility & Window
- You have 30 days from the date of delivery to initiate a return for eligible items.
- To be eligible for a return, your item must be new, unused, and in the same condition that you received it. It must also be in its original packaging (if applicable) and with all tags still attached.
- We do not offer exchanges. If you wish to receive a different item, we recommend returning the original item for a refund (if eligible) and placing a new order for the desired product.
Non-Returnable Items:
For hygiene and customization reasons, the following items cannot be returned unless they are defective or damaged upon arrival:
- Items that have been worn, washed, or used.
- Customized or personalized products (unless defective/damaged).
2. How to Initiate a Return
To initiate a return, please follow these steps:
- Contact our support team within 30 days of delivery by emailing us at payment.stunmart@gmail.com.
- In your email, please include:
- Your Order Number.
- The item(s) you wish to return.
- The reason for your return.
- For defective or damaged items, please include clear photos of the defect/damage.
- Our support team will review your request and provide you with detailed instructions on how to return your item, including the return shipping address.
3. Return Shipping
- Customer Responsibility: For most returns (e.g., change of mind, incorrect size ordered by customer), the customer is responsible for the return shipping costs. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping may be deducted from your refund.
- Our Responsibility: If the product received is defective, damaged, or incorrect due to our error, we will cover the return shipping costs. Please contact us with photographic evidence, and we will provide a prepaid return label or instructions for reimbursement.
Return Address:
Please send all returns to:
MARATHON ASSETS LLC
1518 W MESQUITE AVE
APACHE JCT, AZ 85120
UNITED STATES
We recommend using a trackable shipping service or purchasing shipping insurance for your return, as we cannot guarantee that we will receive your returned item.
4. Refunds
Once your return is received and inspected, we will send you an email notification confirming that we have received your returned item. We will also notify you of the approval or rejection of your refund.
- If approved, your refund will be processed to your original method of payment (PayPal, which includes credit/debit cards processed through PayPal) within 10 business days after the return has been received and approved.
- Please note that it may take some additional time for your bank or credit card company to post the refund to your account.
Late or Missing Refunds (if applicable):
If you haven’t received a refund yet, first check your PayPal account and bank account again. Then contact your credit card company or bank. There is often some processing time before a refund is officially posted.
If you’ve done all of this and you still have not received your refund, please contact us at payment.stunmart@gmail.com.
5. Order Cancellation and Modification
- You may cancel or modify an order within 24 hours of the purchase being made.
- To request a cancellation or modification, please contact our support team immediately at payment.stunmart@gmail.com with your Order Number and the details of your request.
- After 24 hours, orders typically enter the processing phase, and we may not be able to cancel or modify them. Customized/personalized products begin processing immediately and modifications/cancellations are highly time-sensitive.
6. Contact Us
If you have any questions about our Refund and Returns Policy, please contact us:
- Email: payment.stunmart@gmail.com
- Phone: +1 620-364-8241