Last updated: July 3rd, 2024
Thank you for shopping at KitchenAirs.
If for any reason, You are not completely satisfied with a purchase We invite You to review our policy on refunds and returns.
The following terms are applicable for any products that You purchased with Us.
24 Hours Cancellation
We accept order cancellation before Within 24 hours the product is shipped. If the order is cancelled you will get a full refund.
30 Days Returns & Exchanges Policy
If for any reason you are not satisfied with the purchased item, You have 30 days after delivery of your order to return an item.
After 30 days of delivery of your order, we will no longer accept returns.
Refund Process & Return conditions:
To request a return, please email us at: support@gousshop.com; We will respond within 24 hours after the consumer sends the email (except weekends).
If it is a quality issue, please provide an order number and attach clear photos of the items that represent the issue.
After we receive the returned order, our Quality Assurance department will inspect and verify the condition of the item. Upon acceptance of your return, a refund will be issued to the original form of payment within 3-7 business days.
Please ensure your item meets all of the following return conditions:
- Returns must be authorized by our team before being sent. Unauthorized returns will not be accepted.
- Items must be returned within 30 days from the date you received your order.
- Any promotional gifts received with your purchase must be included with the returned item.
- All items must be in their original condition — unworn, unaltered, without scratches, and not resized.
- Once your return is authorized, it must be shipped within 7–10 working days.
- You must provide the tracking number and receipt once the item is shipped back.
Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, we will credit the credit limit to your credit card or original payment method within 7 business days (bank processing time frame).
In which case is the full refund?
(Our store is responsible for return postage fees, and replacement fees)
- Product Quality Problem
- Sent The Wrong Order Or Item(s)
- Product Lost During Transportation
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take 7 working days before your refund is officially posted. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at support@gousshop.com