For Google Merchant Center, having a clear policy on how users can change their mind is essential for the “Shopping” tab approval. This helps reduce customer disputes and sets clear expectations.
Order Cancellation & Modification Policy
At KitchenAirs, we aim to process and ship your orders as quickly as possible. Because our jerseys are often prepared or customized specifically for you, we have a limited window for changes.
1. The 24-Hour Window
You have 24 hours from the time you place your order to request a cancellation or a modification.
- Cancellations: If you change your mind within 24 hours, we will cancel your order and issue a full refund immediately.
- Modifications: This includes changes to the size, color, player name/number, or your shipping address.
2. After 24 Hours
Once the 24-hour window has passed, your order is automatically sent to our production and fulfillment department.
- No Changes: At this stage, we can no longer modify the order details.
- No Cancellations: Because the item is already being processed or prepared for shipment, it cannot be canceled.
3. How to Request a Change
To cancel or modify your order, please email us as soon as possible at: Email: payment.stunmart@gmail.com
Please include the following in your email:
- Your Order Number (found in your confirmation email).
- The specific change you wish to make (e.g., “Change size from Large to XL” or “Cancel my order”).
4. Refunds for Canceled Orders
If your cancellation request is received within the 24-hour window, we will process your refund immediately. Please note that it may take up to 10 business days for the funds to reflect in your PayPal or bank account, depending on your financial institution’s policies.
5. If Your Order Has Already Shipped
If your order has already been dispatched before the 24-hour window expires (which rarely happens but is possible), it cannot be canceled. In this case, you will need to follow our Return & Refund Policy once the item is delivered to you.
6. Contact Information
For all inquiries regarding your order status, please reach out to:
- Store Name: KitchenAirs
- Support Email: payment.stunmart@gmail.com
- Company: Asssecurity LLC
- Address: 550 Oaks Ln #104, Pompano Beach, FL 33069, US
